Articles on: Social Boosting with Social iQ

How to Upload Content? ⬆️

🚨 When deleting Collection pages or Idea lists from your storefront, Please notify our team 1 business day in advance, so we can stop running ads for that campaign.

Need help uploading content to the Social iQ dashboard? We’ve got you covered. 🙌🏼

This guide will explain how to upload your already prepared content (images, videos, links) into JoyLink for Single/Multiple Ads or Carousel Ads.

Key Concepts: Differences Between Single/Multiple Ads and Carousel Ads

Single / Multiple Ads - This is where you will be uploading content that you want JoyLink/Social iQ to run for you. You can upload Images and Videos. Per upload, you can submit up to 50 pieces of content at once.
Carousel Ads - One ad with multiple swipeable cards (Minimum 2 - Maximum 10). Each card has its own Image/Video and text/link.

Step-by-Step Guide to Upload Content

1️⃣ Log in to your JoyLink account:

2️⃣ Navigate to "Upload Content"

From the dashboard, find and click the tab called "Upload Content"

From There, Click on "Upload Content"

3️⃣ Choose Your Upload Type

You will see two upload options:

Single / Multiple Ads
Carousel Ad

Which option should you choose?

Single / Multiple Ads:

Choose this option when uploading multiple individual ads or creatives.

The system will automatically recognize and organize each upload separately within your secure folder.

Carousel Ad:

Choose this option if you are uploading a multi-card carousel ad.

Remember:

Minimum of 2 pieces of content
Maximum of 10 pieces of content

When uploading Links, there is no need for you to deeplink the link, or get the correct tracking ids. Our team will take care of that for you!

4️⃣ Fill in the Basic Information Fields

You will see the following list of required information for content:

Merchant URLS (Required) - Type of the link that you want us to send your clients to (Example: Direct product link for a toothbrush / Idea list that you created for that specific creative that you are uploading).
Social Media Post URL (Optional) - If your creative is already live on your social media, you can provide us with this link, so we can compare how the ad is performing against your organic post.
Niche (Optional) - Selecting your Niche for that piece of content will help us better understand your audience that you are looking to target. - If you can't find a specific Niche that you are looking for, let our team know and we will update it for you!
Seasonal (Optional) - Choosing the correct Holiday or Season you are targeting, will help us better organize your content, and have it ready for the correct Holiday / Season.

When you enter your Merchant URLS, Press on "Enter Merchant" on the right side, so we can confirm that we have the valid URL.

Once you fill in all the required fields, press on Upload at the bottom of the screen.

💡Tips and Tricks from us to you!

If you have limited set of creatives, you can just drag and drop into our upload folder.
Always provide us with highest resolution Image / Video. We want to have the best resolution when uploading. Just keep in mind, Limit per file can't be higher than 100 MB.
Keep branding consistent - Always go with your style and preferred color pallet, if our team notices that something is not performing well, we will let you know!
All the files that you upload, you will be able to see, and if you want something removed, you can always notify our team, and we will be happy to remove it for you.
By any chance, you uploaded the incorrect link or selected the wrong niche, you can always click on that content and edit it.

❗You have some questions that you didn't find an answer in this thread? Check out our FAQ

❓Need Additional Help?

If you run into any issues during the upload process, Contact our support team and we'll be happy to assist you.

Updated on: 11/06/2026

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